Contact & Support
Contact us and get support.
We respond to all enquiries without undue delay. During busy periods and outside normal business hours, response times may be longer. Support covers the app, payment and practical questions — the answer to your actual skin case comes from the dermatologist in the app, normally within 48 hours. If a health problem is urgent, contact your doctor, the out-of-hours service or call 112.
Yes. You can call +45 20 60 75 88 or write to info@skinchange.ai. We prefer email for ordinary enquiries because it gives us documentation and quality assurance. Never send health information or photos of your skin by ordinary email — use the app, which is encrypted. The phone is staffed on weekdays. If you cannot reach us, email info@skinchange.ai and we will get back to you as soon as possible.
Write to info@skinchange.ai first so we can try to resolve it. If you are unhappy with the medical side — for example the dermatologist's assessment — you can complain to the Danish Agency for Patient Complaints (Styrelsen for Patientklager, stpk@stpk.dk). If you believe you have been harmed, you can claim compensation from the Danish Patient Compensation Association (Patienterstatningen). Complaints about payment or the contract go to the Danish Consumer Complaints Board, and complaints about our data handling go to Datatilsynet.